About Us
Who are we:
Here-To-Serve Care is a care agency that offers highly competent domiciliary care services for our service users to live as independently as possible, giving the user a greater sense of self-reliance and a greater hold of their own lives. We strive to provide the best care services available for our service users to live free and happy lives.
As Here-To-Serve Care, we place great value on ethics and ensure the service users live their lives comfortably, and happily as well as ensuring they do so to their fullest ability.
We strive to provide high-quality care to ensure our service users enjoy some restored normal functioning and blend in seamlessly with their community.
We work with service users from the age of 18 to 65 and 65+ experiencing physical disabilities, dementia as well as eating disorders.
Vision
Our vision is to give our service users the ability to live as independently as possible for happy and meaningful lives We do this by ensuring the service user is involved in every decision-making aspect of their care, providing them with the ability to have care administered their way.
Mission
Our mission is to offer the best care services throughout Kent County and greatly improve the normal social functioning and quality of life of our service users.
We aim to transform the way care is delivered today by motivating, empowering and mobilizing people and communities to care about the people around them. At Here-To-Serve Care, we believe we can achieve value and happiness through caring for people and changing the way home care services are rendered. What sets Here-To-Serve Care apart from the rest is that we are true to our mission by implementing convenient care platforms not offered by other companies and involving service users in the decision-making process. We believe that it is the person’s right to make choices about their healthcare, including choosing to live and heal at home with comfort and dignity.
Why Here-To-Serve Care
We understand the sanctity of life and as such, our work with our service users is conscience driven. We respect service users’ individuality and value each person’s inherent dignity and worth. At Here-To-Serve Care we have the service users’ best interests at heart and ensure that we do the best we can to promote their wellbeing. We see the individual before the need they present with. We honour the concept of unconditional positive regard by working with empathy. Our work is governed by the following principles:
1. To the service users:
- Strengths based assessments – we meet assessed needs. Strengths-based assessments will be undertaken before Care and Support Plans are drawn. We aim to ensure that the care provided by us meets the assessed needs of each person, that needs are re-assessed as frequently as is necessary, and that the care and support provided have the flexibility to changing needs or requirements.
- Personalisation – We ensure our services are tailor-made to suit people’s needs and have positive outcomes for them within the comfort of their homes.
- Holistic care and support – We attend to people’s holistic needs – physical, mental and emotional needs.
- Responsiveness – We match people’s needs with appropriate staff and resources and ensure that there are sufficient numbers of trained skilled, experienced and competent staff in the service.
- Empowering service users – We empower our service users to live as independently as possible, guarding against the development of a dependency syndrome to ensure that they are as self-reliant as they can be. We walk with service users through the process of recovery and empowerment for the promotion of healthy, happy and fulfilling lives. The goal is to assist our service users to live their lives to their full potential with a sense of self-worth.
- Safety – We promote people’s safety from abuse and neglect. All our staff have Disclosure and Barring Service checks.
- Respect – We respect and encourage people’s independence and control over their day-to-day lives. Here-To-Serve Care encourages the development of rapport between the service user and the carer. This is essential for effective service provision because it develops positive communication and trust.
- We treat people with dignity and respect.
- Non-discriminatory service provision – We deliver care and support in a non-discriminatory way that respects each person’s right to independence, confidentiality, privacy, dignity, fulfilment, informed choices, self-determination, and risk taking. To ensure that people are respected in relation to their age, disability, race, gender, religion or belief and sexual orientation.
- Collaboration with other services – We engage well with other services, professionals, and people’s social networks in order to promote positive outcomes for service users.
- We help prevent hospital admissions or other health and care settings and we support other services in facilitating successful discharges back into the community.
2. To our staff:
- We ensure that staff recruitment is robust, recruiting staff whose education, training and attitudes make them suitable carers who will provide care in a competent, friendly, appropriate and respectful manner.
- We support our staff through supervision and training to enable them to provide a competent service.
- We provide integrity-based leadership that values, respects and treats every member of staff equally.
- We nurture and raise staff who will develop in their careers and individual lives, go on and also become integrity-based leaders in the health and social care field and beyond.
- We develop and maintain communication systems that will ensure that staff can maintain open communication lines with each other and with the management team (telephone, email, regular meetings, appraisals, staff whatsapp group, anonymised surveys/feedback forms and so on).
- We ensure that staff rotas are developed well and reflect equal treatment of staff and meet the demands of the service.
- We ensure that staff get their annual leave and off days as appropriate so they can rest and attend to their personal commitments.
3. Quality Assurance
- We ensure that the service is well managed and acts on feedback, complaints and compliments from the service users, their social networks, professionals and the community served by our service.
- We examine our operations constantly through a self-audit to ensure that we are successfully achieving our objectives.
- We treat information about service users with sensitivity and confidentiality in line with the law (the General Data Protection Regulation/GDPR).
- We are accountable to the Care Quality Commission, Service users, their social networks, other services and the public in delivering safe and effective services.
- The Registered Manager holds regular contact and consultation with the service users and their networks to check that the service provided continues to be caring, responsive, effective, safe and well-led.
- The Registered Manager monitors complaints, accidents and incidents. All staff receive supervision on a monthly basis.
- The Registered Manager presents bi-monthly reports to the Director of Operations.
- All Here-to-Serve Care staff maintain continuing learning and development so that they keep their practice up to date, provide quality care and support and maintain continuous professional development.
- Random spot checks are carried out to ensure staff are staying their allocated time and to ensure that quality care is always being delivered.
