Frequently Asked Questions
Answers to common questions about our home care services across Chatham, Maidstone, Tunbridge Wells, Swale, Kent, London, Essex and UK-wide care support (subject to availability). If you have a question not listed here, call us on +44 7362 200570 or email admin@here-to-serve.co.uk.
What areas do you cover?
We provide care support across Chatham, Maidstone, Tunbridge Wells, Swale, Kent, London and Essex, and we also offer UK-wide care support subject to availability and care requirements.
What types of care do you provide?
We provide personal care, support for adults over and under 65, dementia care, support for physical disabilities, life skills support, respite care, carer breaks, hospital discharge support and other tailored home care services based on individual needs.
How do I get started with care?
Call us on +44 7362 200570 or email admin@here-to-serve.co.uk to discuss your needs, preferred location and the type of support required. We then complete an assessment, agree a personalised care plan and begin care with regular reviews as needs change.
Do you offer short-term or temporary care?
Yes. We can provide short-term support depending on availability, including care for recovery, respite, carer breaks or temporary changes in routine.
Do you provide dementia care?
Yes. We offer calm, person-centred dementia support focused on familiar routines, reassurance, respectful communication and daily wellbeing.
Can you support adults with physical disabilities?
Yes. We provide practical day-to-day support tailored to mobility, accessibility and personal preferences, always guided by assessment and agreed care planning.
What is included in personal care?
Personal care can include assistance with washing, bathing, dressing, grooming, toileting support (as agreed), meal support, hydration reminders, and support with medication management, including collection from the pharmacy, prompts and practical support.
Do you provide life skills support?
Yes. Life skills support helps build confidence and independence with routines, basic meal planning, household tasks, goal setting and day-to-day structure.
Will I have the same carer each time?
Where possible, we aim for continuity by matching you with consistent carers. This depends on scheduling, location and care requirements, and we discuss this during planning.
How do you create a care plan?
We create a person-centred care plan based on assessed needs, preferences, routines, mobility, wellbeing goals and any agreed family communication, with consent where appropriate.
How quickly can care start?
Start times depend on your location, care requirements and current availability. Call us on +44 7362 200570 or email admin@here-to-serve.co.uk with your postcode and support needs, and we will advise the earliest possible start date.
Can family members receive updates?
Yes. Where appropriate and with the client’s consent, we can provide agreed updates to family members as part of the care plan.
Do you support hospital discharge or recovery at home?
Yes. We can support hospital discharge and recovery at home with day-to-day routines, personal care, meal support, hydration and support with medication management, including prompts and practical support as required.
What safeguarding measures do you have?
We take safeguarding seriously. Our carers follow professional standards, report concerns appropriately and prioritise safety, dignity and wellbeing at all times.
Do you provide overnight care or live-in care?
Yes, we do provide overnight care and live-in care, subject to assessment, availability and your location. Please call us on +44 7362 200570 or email admin@here-to-serve.co.uk to discuss your requirements.
What information should I include when contacting you?
Please include your postcode, preferred start date, the type of support needed, how often support may be required, and any important routine, mobility or medical considerations.
What if I need urgent help?
If someone is in immediate danger, call 999. For non-emergency medical support, call 111. For urgent care enquiries about our services, call us on +44 7362 200570 or email admin@here-to-serve.co.uk and we will advise based on availability.
Call us on +44 7362 200570 or email admin@here-to-serve.co.uk with your postcode, preferred start date and care needs. We can talk you through the options, including personal care, dementia care, respite care, hospital discharge support, overnight care and live-in care.
