Privacy Policy

Last updated: 26 February 2026

This Privacy Policy explains how Here-To-Serve HTS Care Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use https://here-to-serve.co.uk/, contact us, submit an enquiry, apply for work, or otherwise interact with us.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who we are

Here-To-Serve HTS Care Ltd
The Nook, Boxley Road, Walderslade, Chatham, ME5 9JG
Telephone: 07362 200570
Email: info@here-to-serve.co.uk

For privacy-related queries, please contact us using the details above.

2. The personal data we may collect

Depending on how you use our Website or contact us, we may collect and process:

Identity and contact data

  • your name;

  • phone number;

  • email address;

  • postal address;

  • details of the person needing care, where provided.

Enquiry and service data

  • details you provide in contact forms, emails, calls, or messages;

  • information about the care or support you are seeking;

  • appointment or consultation details;

  • referral information.

Website usage data

  • IP address;

  • browser type and version;

  • device information;

  • pages visited and time spent on pages;

  • referral source;

  • cookie and analytics data.

Recruitment data If you contact us about employment or submit an application, we may collect:

  • CV and employment history;

  • qualifications and training records;

  • references;

  • right to work information;

  • DBS and compliance-related information where relevant and lawful.

Special category data Because we operate in the care sector, some information you provide may include health or care-related information. We will only process this type of data where we have a valid lawful basis and an additional condition for processing under data protection law.

3. How we collect personal data

We may collect personal data:

  • directly from you when you fill in forms, call, email, or otherwise contact us;

  • from family members, representatives, advocates, or referrers acting on behalf of a service user;

  • from local authorities, healthcare professionals, commissioners, or other care partners where appropriate;

  • automatically through cookies and analytics tools when you use the Website.

4. Our lawful bases for processing

We process personal data where one or more of the following applies:

  • consent – for example, where you opt in to certain cookies or marketing communications;

  • contract – where processing is necessary to take steps at your request or to perform a contract;

  • legal obligation – where we must comply with legal or regulatory duties;

  • legitimate interests – where it is necessary for our legitimate business interests and those interests are not overridden by your rights;

  • vital interests – where processing is necessary to protect someone’s life;

  • provision of health or social care / social protection or other lawful condition applicable to special category data, where relevant.

5. How we use personal data

We may use personal data to:

  • respond to enquiries and requests;

  • assess whether our services may be suitable;

  • arrange consultations, assessments, or care discussions;

  • manage and improve our Website and services;

  • communicate with service users, families, professionals, and referrers;

  • meet legal, regulatory, safeguarding, and compliance obligations;

  • manage recruitment and staffing processes;

  • detect, prevent, and investigate fraud, misuse, or security issues;

  • maintain business records and evidence.

We do not use Website information to make solely automated decisions that have legal or similarly significant effects on individuals.

6. Cookies and analytics

Our Website may use cookies and similar technologies to ensure the Website works properly, improve user experience, understand Website traffic, and support security.

Where non-essential cookies are used, we will seek your consent through our cookie banner or consent tool before placing them on your device.

For more information, please see our Cookies Policy.

7. Sharing personal data

We may share personal data, where appropriate, with:

  • staff, carers, and authorised personnel within our organisation;

  • IT providers, website hosts, email providers, and software providers;

  • professional advisers including legal, compliance, and insurance advisers;

  • local authorities, NHS bodies, healthcare professionals, commissioners, safeguarding teams, and emergency services where relevant;

  • regulators and public authorities, including where required by law;

  • recruitment and compliance service providers.

We require third parties processing personal data on our behalf to do so securely and lawfully.

8. International transfers

We generally seek to store and process personal data within the UK or in countries with appropriate legal safeguards.

If personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

9. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, safeguarding, insurance, tax, employment, and record-keeping requirements.

Retention periods will vary depending on the nature of the data and whether it relates to a general enquiry, recruitment matter, website enquiry, care assessment, or service delivery record.

When data is no longer required, we will securely delete or anonymise it.

10. Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Depending on the circumstances, you may have the right to:

  • request access to your personal data;

  • request correction of inaccurate or incomplete data;

  • request erasure of your data;

  • request restriction of processing;

  • object to processing based on legitimate interests;

  • request transfer of your data, where applicable;

  • withdraw consent at any time where processing is based on consent;

  • complain to the Information Commissioner’s Office (ICO).

To exercise any of these rights, please contact us at info@here-to-serve.co.uk.

12. Complaints

If you are unhappy with how we handle personal data, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters.

13. Third-party websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

14. Children

This Website is intended for adults, including service users, families, representatives, and professionals. We do not knowingly collect personal data from children through the Website unless it is provided by a parent, guardian, or authorised representative in connection with care arrangements.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this Website with the revised date.

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