Website Terms and Conditions

Last updated: 26 February 2026

These website terms and conditions (“Terms”) govern your use of the website https://here-to-serve.co.uk/ (“Website”). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

1. About us

This Website is operated by Here-To-Serve HTS Care Ltd (“we”, “us”, “our”).

Our contact details are:

Here-To-Serve HTS Care Ltd
The Nook, Boxley Road, Walderslade, Chatham, ME5 9JG
Telephone: 07362 200570
Email: info@here-to-serve.co.uk

2. Purpose of this Website

This Website provides general information about our care and support services, which may include domiciliary care, respite care, live-in care, life skills support, and related services.

The content on this Website is for general information only. It is not legal, medical, clinical, or financial advice and should not be relied upon as a substitute for professional advice or an individual care assessment.

3. Eligibility and use of the Website

You may use this Website only for lawful purposes. You agree not to:

  • use the Website in any way that breaches any applicable law or regulation;

  • attempt to gain unauthorised access to the Website, server, database, or associated systems;

  • introduce viruses, malware, or other harmful material;

  • copy, scrape, reproduce, or commercially exploit Website content without our prior written consent;

  • use the Website in a way that could damage, disable, overburden, or impair it.

4. Enquiries and service information

Submitting an enquiry through this Website, by email, or by telephone does not create a contract for care services.

Any care package or support arrangement will be subject to:

  • assessment of needs;

  • service availability;

  • suitability;

  • risk assessment;

  • agreement of fees and care terms; and

  • any separate care agreement or service user contract.

We reserve the right to decline enquiries or referrals where we reasonably consider that the requested service is outside our scope, capacity, registration, staffing model, or safe service provision.

5. Website content

We make reasonable efforts to ensure the information on this Website is accurate and up to date. However, we do not guarantee that all content is complete, accurate, or current at all times.

Service descriptions on the Website are illustrative and may vary depending on the person’s needs, location, staffing, assessment outcome, and regulatory requirements.

We may update, withdraw, suspend, or change any part of the Website without notice.

6. No medical emergency service

This Website is not monitored as an emergency response channel.

If you or someone else is in immediate danger, experiencing a medical emergency, or at risk of serious harm, call 999 or contact the appropriate emergency or safeguarding service immediately.

7. Safeguarding and care-related concerns

If you have concerns about care, safety, safeguarding, or wellbeing, please contact us directly using the details on this Website. Where appropriate, concerns may also need to be reported to relevant local authority safeguarding teams, healthcare professionals, emergency services, or regulators.

8. Intellectual property

Unless otherwise stated, all intellectual property rights in this Website and its content, including text, layout, graphics, logos, and design, are owned by or licensed to us.

You may view and print pages for personal, non-commercial use only. You must not reproduce, republish, distribute, modify, or exploit any part of this Website for commercial purposes without our prior written consent.

9. Links to third-party websites

This Website may contain links to third-party websites for convenience or information. We do not control those websites and are not responsible for their content, availability, privacy practices, or terms.

A link to another website does not imply endorsement unless expressly stated.

10. Reviews, testimonials, and user submissions

If this Website allows you to submit reviews, messages, forms, or other content, you agree that anything you submit:

  • is accurate to the best of your knowledge;

  • is not defamatory, abusive, discriminatory, obscene, misleading, or unlawful;

  • does not infringe another person’s rights;

  • does not include confidential or sensitive personal information that should not be published.

We reserve the right to moderate, edit, refuse, or remove submissions at our discretion.

11. Liability

To the fullest extent permitted by law, we exclude all implied warranties, representations, and conditions relating to this Website.

We will not be liable for any loss or damage arising out of or in connection with:

  • use of, or inability to use, this Website;

  • reliance on Website content;

  • viruses, malware, or other technologically harmful material;

  • temporary unavailability or interruption of the Website.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.

12. Privacy and cookies

Use of this Website is also governed by our Privacy Policy and Cookies Policy, which should be read alongside these Terms.

13. Accessibility

We aim to make our Website accessible and usable for as many people as possible. If you experience difficulty using any part of the Website or need information in another format, please contact us.

14. Changes to these Terms

We may update these Terms from time to time. The latest version will always be posted on this Website with the revised date.

15. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms or this Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

 

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